Warranty Policy

Warranty & Aftercare Policy (Fytique)

Key points

• Warranty coverage is provided by the original manufacturer, unless we state otherwise on the product page.
• Warranty length and terms vary by product, brand, and category.
• Claims relating to misuse, neglect, incorrect installation, or failure to follow maintenance guidance may not be covered.
• Wear-and-tear items, consumables, and cosmetic damage are generally excluded unless the manufacturer states otherwise.
• If equipment is not maintained in line with the relevant guidance, the manufacturer may decline a claim.

What’s typically not covered (examples)

• Normal wear and tear and consumable parts (for example: belts, grips, pedals, saddles, pads, upholstery, cables) unless the manufacturer states otherwise
• Cosmetic marks that don’t affect function (scratches, scuffs, paint chips)
• Damage caused by misuse, overloading, improper assembly, or unauthorised modifications
• Damage caused by poor environment or storage (for example: damp areas, outdoor use where not designed, corrosion)
• Issues caused by lack of routine maintenance (for example: not lubricating/adjusting where required)
• Accidental damage after delivery (drops, knocks, moving damage)
• Commercial use where the product is designed and sold for home use only (where applicable)

Maintenance expectations (to keep your warranty valid)

• Following the manufacturer’s setup and safety instructions from day one
• Completing routine maintenance at the intervals advised for your product (for example: checking fixings, cleaning, lubrication where required)
• Using the equipment on a suitable, level surface with appropriate flooring/protection
• Keeping a simple record of maintenance (even a quick note on your phone is fine)

How to make a warranty claim

• Your order number
• A short description of the issue
• Photos/video where helpful
• Any relevant serial number (if applicable)

Product-specific warranty guidance

Cardio equipment (e.g., Gym Gear, Concept2, Wattbike)

• Labour: 6 months to 2 years
• Parts: 1 to 5 years (depending on part and model)
• Frame: 5 to 10 years on the main frame for many models
• Wear items: commonly 6–12 months (for example belts, grips, pedals, saddles)

Strength equipment, free weights & accessories

• Frame: usually 5 years
• Parts: commonly 12 months unless stated otherwise
• Wear items: often 6–12 months (varies by product)
• Accessories: limited warranty (commonly 6–12 months) covering manufacturing defects only

Flooring

• Premium rubber gym tiles: typically 2 years against manufacturing defects, provided the flooring is installed and maintained in line with the relevant guidance.

Third-party brands (e.g., Jordan, Exigo)